Frequently Asked Questions
Google 670 Bruce Highway ( service road).
Check-in is from 2pm onwards. In case you arrive earlier and your unit isn’t ready, we can store your luggage securely until it is ready.
The units need to be vacated by 10am on your departure day.
Monday – Friday: 9:00am to 5:30pm Saturday & Sunday: 9:00am to 3:00pm
Please notify our reception during office hours to obtain late arrival instructions
The pool is open from 7.00am to 10.00pm daily
The tennis court is open from 9.00am to 5.00pm daily
We have covered carpark with a locked gate. However, be advised that parking remains at your own risk.
While smoking is not permitted inside the units, you are able to smoke on your balcony/patio or in the designated smoking area.
Our guests report good internet coverage at Cairns Reef.
While we love pets and you might even get to meet our own dog Hervey, due to hygiene reasons we do not allow pets in our units
Motel rooms are serviced daily. Apartments get serviced twice a week.
Our friendly tour desk is available daily to advise you on the many tours & activities available in the region, and to arrange your bookings at no extra cost.